On November 28, 2009 I placed an order to be shipped as a
Christmas gift. I ordered ORANGE
frog pajamas,
size Medium. On December 6, 2009, I reviewed my status and it showed my item still hadn't shipped. I tried calling the
customer service line, but it went to voicemail. I then chatted online with a man named Robert. He stated they were on back order and will be shipped by 12/11. (Yet I never received any
confirmation they were on back order). The next day, I spoke with a Maria K on the
chat line, it was the worse customer service I ever experienced. There was no help confirming why my order hadn't been shipped or why no one told me the order was on back order. On December 9, 2009, I finally got through to Joe on the
customer service line. Joe
guarenteed that the order would be shipped by 12/11 and he promised me
free overnight shipping since I had so many issues. On December 10, 2009, I received a tracking notice that my order shipped, HOWEVER, it did NOT go out overnight as PROMISED! I sent a message to Joe asking why I was not provided with the promised overnight shipping. I have still not received a
phone call or explanation. On December 15, 2009 (18 days from my order date) the individual who I gave the pajamas to as a gift called me to thank me- she even sent me a picture of her in the PJ's. To my surprise (but not really since I've had
HORRIBLE service the
whole time) the pajamas that she was sent was NOT what I had ordered!!! They shipped her YELLOW
frog PJ's---not the ORANGE ones that I ordered! I tried calling the customer service line many times on 12/15 to complain and ask for a full refund. I got voicemail twice and left 2 messages for a manager to call me. I never received any return calls". I also chatted online with a girl named Maria G/. Maria was trying to be helpful and stated she put a request in for a full refund and that someone from the warehouse would call me in 24 hours?.
Surprise surprise- I still haven't received a
phone call from the company to help me or confirm the refund|. At this time, as far as I'm concerned, I still have NOT RECEIVED what I ORDERED:. I want a full refund immediately- however, I can't get anyone on the phone to help me get the refund or confirm that I am entitled to one?. I will continue to call and chat with customer service every day until I get my refund, however, I feel this will never end as they outsource their Customer Service to a company called MindMySite!. The people trying to help you really can't because the real company of Jumpin Jammerz doesn't respond to their requests and complaints/. Their CS people even complain about the service and company and just offer up the owners apparent phone number. 12956fb
1. Written by Bad Pajama Company on November 28, 2010 from rancho santa margarita, california, US
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