Melbourne, Victoria
0 comments
Not resolved

Had a onsie from Jumpin Jammerz, the zip broke, that's fine it happens.

I contacted them to find out the zip size so I could replace it myself.

They wouldn't tell me but they offered to send me a replacement zip.

I thought this was great until they sent me a bill for it, it was only $5 so I just payed it. However, they never actually send me the zipper. After contacting them back via Pay Pal, which they were not exactly polite about, they offered to send another zip... which they never did.

Now I'm $5 down, with a broken onesie and no zip.

All because they wouldn't tell me their zip size...

Review about: Jumpin Jammerz Pajamas.

I liked: Selection.

I didn't like: Customer service.

Review #818330 is a subjective opinion of a user.

2.8
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $5
Preferred solution Let the company propose a solution

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